Human-Centered Design with a focus on operational excellence

Individuals solve problems every day from the emotionally complex—impacting just themselves, through to the seemingly intractable—by online communities of millions of strangers.

I believe everything can be solved. We simply need to work cohesively. It's no different in business.

What is human-centered design?

Human-centered design, in action, is an approach and a commitment to putting people at the centre of the problem and resolving it in ways that serve them. Solve your employee's frustrations and they will be inspired to solve your customer's frustrations.

How human-centered design benefits your business

I use human-centered design as a way of doing and as such, everything I do for you has the priniciple and philosophies of human-centered design at its core.

How I help your business solve difficult problems:

• start with the acknowledgement that everything can be solved, and people do the solving, not software

• everyone has a voice

• elevate ideas for discussion

• brainstorm ways to reduce friction for the business owner, team members, stakeholders and customers

• creative problem solving means sometimes breaking things apart to put them back together again

• eliminate human toil as a way of bending time—more time = more time for solving more problems.