Process improvement

An environment of excellence is born from continuous improvement.

Once a commitment of excellence is established into the culture of an organisation, change is embraced as a way of doing business. And from there, anything is possible.

Process improvement is a function of human-centered design. People are the at the heart of every interaction in a business from internal billing to sales calls. It makes sense to improve for their day-to-day lived experience of your team.

Innovation over improvement

I believe in innovating rather than simply improving. Your processes must have a flywheel built in that empowers everyone on the team to take ownership and continue refining over time.

How I improve your processes

I work directly with teams to:

• see what exists with fresh eyes. There are likely threads of excellence present. They will be amplified.

• genuinely care how they experience their day-to-day.

• automate and educate - remove steps but show how it was improved and why, so your team can identify opportunities for future automations.

• document #everything.

• develop training that is text and video based.