Technical writing

Documentation and Standard Operating Procedures are the foundation of training and knowledge management. I have developed a library of SOPs I make available to clients and customise them to their operations.

I have written policy, process and procedure documentation (SOPs) covering these topics and business areas:

• online course development, production and publishing

• training materials for internal and external audiences

• customer support department

• website technical maintenance

• content creation, development, approval and publishing

• role responsibilities

• checklists referencing specific areas of SOPs etc.

• recruitment, team member onboarding and off-boarding

• style guide

• employee handbook

• podcast creation, development, approval and publishing

• stakeholder relationship management

• eCommerce processing - product through to payments

• sales engagement through to sale completion

• team meeting management and charing

• software specific SOPs for various apps such as Asana / Help Scout